Cogniss Privacy Policy
Effective Date: 22 February 2024
Cogniss (“Cogniss”, “we”, “us” or “our”) aims to empower people to live healthier and happier lives. We respect your privacy and are committed to being transparent about how we collect, use and share your personal information.
This policy applies to all interactions with the Cogniss website. It outlines:
What personal information we collect
Our cookie policy
How we use your information
How we share information
Your rights and choices
How we protect the information we collect
Other important privacy information
By using our Services, you confirm you have agreed to the Terms of Use and have read and understood this Privacy Policy.
1. What personal information we collect
This section details the types of personal information collected by the Cogniss website from its users.
Automated Information Collection
Cookies and Tracking Technologies: Usage data collected through cookies, web beacons, and similar technologies to understand how you interact with our website.
IP Address and Browser Information: Information about your browser type, IP address, and other technical details to ensure website functionality and security.
Interaction Data
Form Submissions and Communications: Information you provide when filling out forms, participating in surveys, or contacting us through the website.
User-Generated Content: Any content you create or share on the website, such as comments in forums or feedback submissions.
Other
We do not intentionally collect sensitive personal information such as health data, financial information, or social security numbers through our website. If such information is inadvertently received, it will be securely handled and promptly deleted.
We constantly strive to improve our website and may introduce new features that require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.
2. Our cookie policy
This section provides detailed information about how we use cookies on our website.
What Are cookies?
Cookies are small text files stored on your device when you visit our website, essential for ensuring functionality, security, and a better user experience.
Usage of cookies
First-party cookies: These are necessary for the website to function correctly and do not collect personally identifiable information.
Third-party cookies: These help us understand website performance, user interactions, ensure security, provide relevant ads, and improve overall user experience.
Managing your cookie preferences
You can modify your cookie preferences at any time here. This link allows you to revisit the consent banner to change your preferences or withdraw consent. For managing cookies through your browser, visit:
For other browsers, please refer to the browser's official support documents.
3. How we use your information
We use the personal information we collect about you to:
Communicate with you
We communicate with you about our services, updates to our policies and security alerts. We also use your information to respond to your inquiries and provide customer service.
Improve our Services
We may analyze website usage and performance, or conduct surveys and research in order to test, evaluate, improve or optimize existing products and services, or develop new ones. We may also solicit feedback, and conduct audits or troubleshooting activities.
Promote and advertise our Services
We may send you tailored marketing communications about products, services, and offers of Cogniss and our partners and measure the success of those campaigns. For example, we may promote a service to you based on what we think may interest you. We send these communications through email, or notices posted on our websites. You may opt out of receiving these notifications at any time by contacting us at privacy@cogniss.com.
Aggregate insights
We use your data to produce and share aggregated insights that do not identify you. For example, we may use your data to generate statistics about our users, or to publish demographics for a Service or learning and behavioral insights.
We process your personal information for the above purposes on the following grounds:
Consent: You have consented to the use of your personal information in a particular way. You can change your mind at any time by contacting us at privacy@cogniss.com.
Performance of a contract: We need your personal information to provide you with services and products requested by you, or to respond to your inquiries.
Legal obligation: We have a legal obligation to use your personal information, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request.
Legitimate interests: We have a legitimate interest in using your personal information in the following cases:
To operate the Cogniss business and provide you with tailored communications to assist you in better using Cogniss Services. This may include advertising; however, you may opt out of receiving advertising communications at any time by contacting us at privacy@cogniss.com or by following the unsubscribe instructions in any such communications.
To anonymize and subsequently use anonymized information.
Security: To protect the website and our users from unauthorized access, fraud, and other security threats.
Others’ legitimate interests: Where necessary for the purposes of a third party’s legitimate interests, such as our Cogniss App Partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness.
Lawful Basis
The legal basis that Cogniss will use/process user data will typically be:
GDPR article 6(1)(a) - the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
GDPR article 6(1)(b) - processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
GDPR article 6(1)(f) - processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
You have the right to withdraw your consent at any time. Should you choose to do so, please contact us at privacy@cogniss.com.
4. How we share information
This section describes the circumstances under which your information may be shared when using the Cogniss website:
Third-party service providers
We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, and customer service.
Aggregate and Non-Identifying Information
We may share aggregate or non-identifying information about our users with partners or for research, marketing, and other purposes. This data cannot be used to identify individual users.
Consent-Based Sharing
For any other purposes not listed above, we will share your information with third parties only with your explicit consent.
Legal and Safety Reasons
We may disclose your information where required by law or to respond to the legal process. In cases where it's necessary to protect our rights, users' safety, or the integrity of our services.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
5. Your rights and choices
Data retention
We keep your personal data only as long as necessary for the purposes for which it was collected, in accordance with our internal policies and legal obligations.
Data Deletion
You can request the deletion of your personal information at any time, and we will take steps to delete your information unless required to retain it for legal reasons.
Opt-Out of Communications
You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in the emails or contacting us directly.
Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller without hindrance from us.
Object or Restrict Processing
You have the right to object to the processing of your personal data under certain conditions and to request restriction of processing.
Consent Withdrawal
If we process your information based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes GDPR.
You can access, update, change or delete personal information by requesting us to do so at privacy@cogniss.com.
6. How we protect the information we collect
At Cogniss, we understand the importance of safeguarding your personal information. This section outlines the measures we take to protect the information collected on our website.
We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing of, the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.
7. Other important privacy information
International data transfers
We transfer personal information to countries outside of the European Economic Area (EEA), including Australia and the United States, where our servers and third-party service providers, such as Squarespace, HubSpot, and Google Analytics, are located. We ensure that these transfers are carried out in compliance with GDPR, using Standard Contractual Clauses or relying on the service provider’s adherence to approved codes of conduct or certification mechanisms. We take all necessary measures to ensure that your data is treated securely and in accordance with this privacy policy.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any significant changes to our Privacy Policy and take steps to ensure you are informed about how we process your personal information.
How to contact Cogniss
If you have questions, comments or complaints about this Privacy Policy or would like to exercise your rights and choices, please email us at privacy@cogniss.com, contact us via our contact form at www.cogniss.com/contactus, or write to us at the addresses below:
United Kingdom
The Bradfield Centre 184
Cambridge Science Park
Milton Road
Cambridge CB4 0GA
United Kingdom
Australia
407-408/46 Kippax St.
Surry Hills NSW 2010
Australia